Third Party Reviews Reviews For Sport Clips Haircuts of K-7 Hwy and Santa Fe

Nice

This use to be the best place in town to go get a Hair cut. But they loose people left and right. The manager Megan does not listen to the customer is not clear when stating that there is an up charge for saving your head. Which is something I've had done multiple times at multiple locations. Not to mention she has destroyed my beard to the point after 5 years of growing it I have to shave it off. Refuses to refund me the money I paid for horrible service. Then precedes to tell me that if I don't like the hair cut then I should just look for another barbershop. Completely unprofessional and if this is the image that sports clips is wanting to project then it's definitely going in the wrong direction.

Worst experience I've had. Online check in system totally broken. At 8?0 I googled this sports clips and tried to make an appointment. You can't make an appointment until the store opens. So I left at 8:50 to arrive by 9?0. I was delayed by an accident on the highway, so I tried to check in again at 9?1, check in system still unavailable. I arrived at 9?8, and checked in immediately. There was one man getting his hair cut and another man ahead of me checking in. There was only 2 stylists available so I was waiting. The app said 35 minutes estimated wait, the stylist said "probably won't be that long" she explained to me that the sign in process comes online at 9?5 While I waited, 2 other gentleman came inside, at 9:40 the first man was done with his haircut, but I wasn't next. The woman directed my attention to the board which now said "1 hour wait" she explained that these other men checked in between 9?5 and 9?8 from home, and that the times are approximate, and don't update until the customers arrive at the store. My wait went from 30 minutes to 90 minutes, and according to the stylist, my wait time was subject to change again as more customers entered the building. Totally unacceptable and ridiculous system.